Return & Refund policy

Return & Refund Policy

At Olivia & Rose, we want you to love your purchase! If you're not fully satisfied, here’s how we can help:

Returns: You can request a return within 14 days of receiving your item. To initiate a return, please email us at info@olivia-and-rose.com with your order number and the reason for the return. Items must be unused, in their original packaging, and in the same condition as when you received them. Please ensure that the original tags are still attached. Sale items are not eligible for return.

Refunds: Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed within 5-10 business days. Refunds are issued back to your original payment method.

Exchanges: Need a different size or item? We currently do not offer exchanges. Instead, you can return your item for a refund and place a new order for the correct item.

Return Shipping Costs: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

For any questions or assistance, feel free to contact our customer service team – we’re here to help!